FAQ
Frequently Asked Questions 

Q:  How does Handy Home Services charge?  

A:  BASE FEE - For work that can be completed in a single visit, there is an initial $95 TRIP FEE.  This covers the SERVICE CALL and 1-hour of labor.  Many of HHS' services can be completed with this reasonable charge.   

      STANDARD FEES (AVERAGE JOBS)- For jobs that can be completed in a 2-4 hour time frame, the cost includes the initial $95 TRIP FEE plus an hourly labor cost calculations based on best practice and established industry standards.  HHS will do everything possible to stick as close as possible to original cost estimates thereby remaining competitive.  However, in the event that unforeseen circumstances arise that could dramatically increase the time required to complete work, this will be communicated to the client as soon as possible so that additional arrangements can be made and extenuating circumstances taken into consideration.  Transparency is maintained through out the process.  

      LARGE PROJECTS - Work requiring more than 4 hours, or that will require multiple days to complete, these jobs will be quoted as a flat rate.  The TRIP FEE does not apply for large jobs.   

Q: Does Handy Home Services require a deposit?

A: Deposits -

LABOR and MATERIALS: For LARGE projects requiring higher material and labor costs, the client will need to make a 50% deposit for the estimated cost of labor and materials.  The remaining 50% of the labor and material cost will be due upon completion of the project included on the final invoice along with labor and other charges.  Any exceptions to this are determined on a case by case basis.  Deposits can be made using any of the approved payment methods.  Generally small projects will not require any deposits for labor and materials.  

Q: Is Handy Home Services Insured? 

A: Yes.  HHS carries insurance through a local provider against damage and loss over $1000 up to $1 million.  A Certificate of Insurance available upon request. 

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Q:  Does Handy Home Services offer any kind of guarantee?

A:  YES WE DO!  Customer satisfaction is a TOP priority.  We know that happy customers are repeat customers.  We do our absolute best to perform quality work at reasonable rates, in a timely manner.  However, if something's not right, we are committed to making it right, within the realm of reason, and according to best practice.    

​Q: Does HHS offer any discounts?

A:  Yes we do.  HHS proudly offers a 5% discount (Labor ONLY) for FIRST TIME CLIENTS and a 10% SENIOR CITIZEN discount (55 and Over, Labor ONLY).   

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Q: What payment options does HHS offer? 

A: HHS makes settling up as easy as 1 2 3.  Payment can by:

• Electronic Transfer - ACH bank transfer, Zelle or PayPal. 

•  CASH $$   

• Personal Check - (Restrictions Apply)  Any personal check accepted MUST include the following information:

• • Checks MUST be from local financial institutions ONLY.

  • All information on the check must be accurate and up to date

  • Checks MUST include: full name, address, DOB, Driver License #, and phone number

  • Checks will only be accepted from client(s) named on the check

  • For payments over $300, a call will be made to the financial institution to verify funds BEFORE accepting the check.  

• Business Checks - Checks issued by established local businesses will need to meet similar criteria.  However specific terms will be negotiated on a case by case basis. 

• NOTE: Please don't be offended; personal checks will ONLY be accepted IF all of the above information is provided and at the discretion of HHS.  If for whatever reason, a customer is not agreeable to these conditions, they would want to pursue other payment options. Nothing personal, it's just business.  

• Please understand, payment options will be addressed during the estimate process and reconfirmed at the beginning of the service call BEFORE any work is performed.  Payment is expected upon completion of services rendered unless otherwise noted and determined on a case by case basis.   

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